Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of letsgosouq.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The pillow is very satisfied, it can be less voluminous than in the photo
Perfect! Perfect! Same as in the photo. The store asked me if I wanted to change color to receive it before and I ordered the gray. Super fast! Thank you
Super fast in 3. 4 days at home. It's very good. A little soft but good you put the foam where you use it the most.
Delivered very quickly, just in a week, sdek brought right home. Quality is good, the pillowcase is pleasant to the body. There are zippers on the pillow and pillow cases itself, to whom it seems that is not too stuffed, you can add the filler itself.
Nice pillow. Soft and comfortable. I came very quickly.
Very fast delivery by courier, nice pillow case material
A cool pillow, 1,5 weeks waited for the wound to come to Kaliningrad. The pillow is stuffed normally, expected for this money the quality is worse, and here came even denser than my usual. With Puz to sleep conveniently, already stayed. In specialized stores I was looking for, cheaper than for 2500 did not find, and the quality of them is 3/5. This purchase is more than satisfied. Gnome-Economy in me licks.
All right, well packaged. Long
It hasn't taken Spain for 4 days, I love it, everything's perfect for now, very attentive store, quality unbeatable price, very satisfied
Fast shipping in just 3 days. For a moment I thought the mailman brought me a huge bundle of cocaine, but when you opened it you saw something white compact, nothing more to the contact of the air began to inflate, it comes pretty padded, but I just want to use the leg area, So I moved the filling to make that area firmer, the case is beautiful I will wash it and then upload photo
посылка пришла быстро. на картинке он выглядит больше и по твёрже, а так это синтипоновая подушка и мягкая, но спать с ней тоже удобно. спасибо продавцу.
Очень крутая подушка. Спать очень удобно, набивки достаточно. Доставка из РФ около недели.
It came in very fast, great packaging, even tho it may be a tad smaller than a picture i love it!
Very good product! Very happy and very good communication!!
Before the Urals delivery by courier sdek in five days. Quality at 4, not as dense and wide as on the presented photo of the store, but, in principle, it is convenient to lie on it. Let's see how long it will last.
It's just magical, it was delivered in 3 days by the sdek service. The pillow is well stuffed. The pillowcase is pleasant to the body. There was no foreign smell. Very comfortable pillow. Even for non-pregnant women.
Pillow maximum 115*60. The store returned some money. Despite the fact that the pillow is not as tight as in the photo, this is an unrealistically convenient thing!! I recommend to everyone! I do not understand why it is believed that she is for pregnant women
Color as in the picture, a small smell passed after washing. All with a zipper, you can safely wash, after washing did not shed. Delivery to Moscow in 3 days
I liked my wife, I came for a week
Very well I zuis satisfied. Very fast delivery